Harborcloud service did not function then charged me for additional month

Vancouver, British Columbia 1 comment

This company's quickbooks hosting service did not function at all when I started (and paid for) my subscription and they took a week to fix it.I cancelled because it took so long to fix and then they charged me the following month too!

Incredibly slow response time on support requests and generally a substandard service compared to othe quickbooks hosting providers. Always excuses for not responding to support requests. I have to change my visa in fear of them charging it again! Scummy company and business practices.

I would have expected more from a certified intuit host.Avoid Harborcloud!

Review about: Hosting Service.



I posted this complaint regarding Harborcloud under an anonymous username. Unfortunately pissedconsumer does not allow the deletion or alteration of complaints, because Harborcloud has now responded to fairly to my issues.

Harborcloud issued a credit for the month that I felt was unfairly charged. They apologized for the charging error on the second month. Although I had some issues with getting set-up at the start of my subscription, I did not use them for long enough to fairly judge the overall quality of their services as a long term client. I ended up staying with the provider I was with before I tried switching to them.

Although I had some issues at the start of my subscription, and with communication on the erroneous billing (which has now been rectified) they seemed to know their stuff, and I would now comfortably recommend that anyone considering hosting Quickbooks in the cloud include Harborcloud in their considerations.

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